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Ionic Battery lasting 2 hours

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‎07-09-2019 01:35

‎07-09-2019 01:35

Over the last week my ionic battery has got worse and worse, I have taken all the steps they recommend to help preserve battery life, now it doesn't even last a couple of hours. 

It used to last days without charge, now I need to charge it constantly and can't wear it when sleeping as the battery dies within a couple of hours of being asleep. I have emailed support as it is only just over a year old and shouldn't be happening? Waiting for a response. Has anyone else had the same problem? Anyone else have any tips on what to do! 

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7 REPLIES 7

‎07-09-2019 02:13

‎07-09-2019 02:13

Mine is only 6 months old was working fine till last night I gave it a full charge woke up this morning battery low gave it another charge my steps and heart rate have not updated from the previous day my watch is dead again! Don’t have charger with me can’t do with these problems already after only 6 months!

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0 Votes

‎07-09-2019 03:28

‎07-09-2019 03:28

Same here and this is a replacement Ionic they sent me about 6 months ago. Working fine and then started to power drain very quickly followed all advice apart from factory reset because I didn't get the chance before it completely lost all power and now it wont charge at all, it's completely dead. 

@Becs_g wrote:

Over the last week my ionic battery has got worse and worse, I have taken all the steps they recommend to help preserve battery life, now it doesn't even last a couple of hours. 

It used to last days without charge, now I need to charge it constantly and can't wear it when sleeping as the battery dies within a couple of hours of being asleep. I have emailed support as it is only just over a year old and shouldn't be happening? Waiting for a response. Has anyone else had the same problem? Anyone else have any tips on what to do! 

 

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0 Votes

‎07-09-2019 05:31

‎07-09-2019 05:31

I just received my ionic YESTERDAY, fully charged it, went to sleep, woke up four hours later and it was DEAD!! Down to a complete 0%!! I am honestly so disappointed, I think it’s funny. 

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‎07-09-2019 22:50

In response to Qatartiger

‎07-09-2019 22:50

I have this morning had a reply from the support team.  giving me advice on how to charge my Ionic and even telling me to restart it ...  IT IS DEAD as I explained I have tried all my charging cables all the different ways of charging I felt very patronised by the answer.  Yes I know they have to go through this procedure. But after waiting for days for a reply and you get and email about how to charge your fitbit it just adds to the frustration.  My Ionic is already a replacement one they sent me so i have now on my 3rd Ionic.  

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‎07-09-2019 23:48

‎07-09-2019 23:48

Hi.  within a few hours since the reply from the fitbit crew they have now agreed to send my second replacement Ionic.  I just hope that this one lasts much longer. My advice is get them to replace it or the alternative they give is a 50% discount on any purchase. I just remained polite but factual and they have now agreed to replace it.  Hope you get sorted very soon. 

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‎07-10-2019 02:39

‎07-10-2019 02:39

Thanks for all your replies!! Its getting worse and have had a response off the support team advising on a battery test, which I have carried out and informed them that it lasted for officially 3 hours (no tracking, no GPS, no exercise really), hopefully can get it sorted ASAP as I do love the watch but currently its not fit for purpose. 

Thanks again!

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‎07-10-2019 08:43

In response to Becs_g

‎07-10-2019 08:43

Sent from my iPhone I got home last night charged my watch then rebooted it and it’s been fine today so fingers crossed 🤞
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