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Ionic Bluetooth keeps vanishing, keeps losing time and won’t sync.

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‎02-04-2021 17:17

‎02-04-2021 17:17

There are a load of topics where the same answer is given.

 

ive tried everything suggested and it’s still not working.

 

hard reset, remove app and restart, set up the ionic from scratch.

 

and all this started the day after I installed the newest firmware 

 

how can I solve my problem or shall I throw it in the bin and buy one that works?

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1 REPLY 1

‎02-06-2021 13:07 - edited ‎02-06-2021 16:00

‎02-06-2021 13:07 - edited ‎02-06-2021 16:00

@Batters Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I appreciate the troubleshooting tried prior to posting. I see where your disappointment is coming from. 

 

If you're experiencing syncing issues please confirm to have tried this troubleshooting. Also confirm the OS installed on your phone is compatible with Fitbit products, which should be one of the following operating systems: 

 

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher 

Hope this helps. 

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