Ionic Calibration Error

[EugenioPic]

Hello, due to a problem I got my ionic fitbit changed but the new one has problem with calibration. Whenever I try to calibrate it shows the red cross and asks me to repeat the operation.

I wrote to the support but I got no response so far.

I tried to restart many times, factory reset, update and everything else but it looks useless as the problem persists.

Can anyone help me?

Thanks in advance

[SilviaFitbit]

@EugenioPic Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate that you mentioned you have contacted our Support team. I've shared your case with them and they've mentioned you already have an opened case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

[SunsetRunner]

Same problem here and real solution not found.  I continue to use Fitbit still, but I won't buy any Fitbit in the future.  Real solution, for example, Fitbit repair shops, or exchange a new one with all my data transfer.

[Jon_Matthews]

Mine won't even sync anymore.

[SilviaFitbit]

@Jon_Matthews A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions.