Ionic touch screen is unresponsive

[MarioAu]

My Ionic watch starting playing up yesterday. Started changing screen by itself. This morning, the touch screen is unresponsive.

Moderator Edit: Clarified subject

[SilviaFitbit]

@MarioAu A warm welcome to the Fitbit Community.

Thanks for getting in touch about this. Please restart your watch and continue monitoring its behavior after this. 

I'll be around if you have any additional questions. 

[reuel51]

Occasionally I can swipe side to side, but even then, it takes me about three or four swipes before the Ionic responds. I cannot swipe up or down, and pressing an icon doesn't work either. I cannot access the settings to do a factory reset. I've tried resetting over a dozen times - sometimes it just goes into a never-ending loop of the Fitbit logo. After the battery dies, I charge it again and reset... this at least gets the Ionic to start back up again. I've removed the device from my phone and computer and set it up again. I've tried resetting by holding all three buttons down, and it tells me that resetting failed, not all data was erased (something like that anyway, I'm paraphrasing). My Ionic worked perfectly until the last update. From the sound of it, others have experienced similar issues. And of course, I've had it for one year and 3 weeks... warranty expired! 😞

Fitbit... can you help in anyway? I will NOT buy another one at a discounted price if these things don't last more than a week or two past their warranty. I'll go with another brand if this is the case.

[TR20]

My Ionic is losing charge very fast. I have to re-charge it almost every other day. And touch screen doesn't respond very well, I have to tap many times before anything happens. + missing the sleeping HR.

Lot of fauls since I got the watch about 1 month ago. Frustrating..

[MarioAu]

Hi Fitbit,

I tried to restart my fitbit; unfortunately, it shows the icon but that's it. It goes back to the black screen. I tried to reply to the email I got but it doesn't take me to anywhere.

[SilviaFitbit]

@reuel51 Welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

I appreciate the time you took to share your experience with the Ionic. I see where your disappointment is coming from. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@TR20 Hey there. Thank you for the details mentioned, sorry to hear that you're experiencing these issues. I've shared your post with our Support team and someone will reply to you as soon as possible. 

@MarioAu Thank you for confirming that a restart was performed. I've shared your post with our Support team and someone will reply to you as soon as possible. 

I'll be around if you have any additional questions.