Ionic Crashes During Workout

[mikeschratz]

So, I just read message (under my message) and didn't see the date. It is the same thing that is happening to me today 5/22/19, how can this be? I am totally lost as to what to do to keep from losing my workout! Is there a fix for this?

My situation is: if i run without headphones, all is good; if I run with headphones the watch resets at the first interval (which for me is 0.5 miles). My wife has the same problem with her Ionic! 

I guess I should have done my homework before buying the Ionic..... can it be fixed?

Mike Schratz

10-03-2017 05:17 - last edited on ‎11-20-2017 14:45 by ErickFitbit

10/3 morning run, tracking with GPS, looked at watch at mile 2,

checked a couple minutes later and it was the workout screen where you scroll to choose exercise. So I restarted “run” and went home. Synced to phone, 2+mile run is not there, was never recorded, didn’t sync. This is a MAJOR  reason for buying a gps tracker, it must work every time.  

Other problems-

finally got pandora stations to show up when I forced sync for 15th time on work WiFi, got Home put watch on charger, Home WiFi, pandora station and disappeared!!!! Fitbit Please fix software! Will Ben returning off not fixed in next couple weeks for refund. 

I was excited aboit Ionic becuase I like fitbit, battery life vs Apple Watch, and combined the function of my old gps running watch and all day tracker. But it was released with too many problems.  Please post update on firmware fixes that may be in the future. 

Moderator edit: edited title for clarity & format

[mikeschratz]

10/3 morning run, tracking with GPS, looked at watch at mile 2,

checked a couple minutes later and it was the workout screen where you scroll to choose exercise. So I restarted “run” and went home. Synced to phone, 2+mile run is not there, was never recorded, didn’t sync. This is a MAJOR  reason for buying a gps tracker, it must work every time.  

Other problems-

finally got pandora stations to show up when I forced sync for 15th time on work WiFi, got Home put watch on charger, Home WiFi, pandora station and disappeared!!!! Fitbit Please fix software! Will Ben returning off not fixed in next couple weeks for refund. 

I was excited aboit Ionic becuase I like fitbit, battery life vs Apple Watch, and combined the function of my old gps running watch and all day tracker. But it was released with too many problems.  Please post update on firmware fixes that may be in the future. 

Moderator edit: edited title for clarity & format

[SilviaFitbit]

A warm welcome to the Community @mikeschratz. Thanks for taking the time to research on the forums. 

Your feedback and comments are appreciated, we're always working to improve our watches and services provided.

Regarding the issue that you're experiencing with your Ionic that's crashing in the middle of an exercise. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. 

In the meantime, you can manually log the activity so you don't lose the data tracked. 

Now about the Pandora inconvenience that you got, it's pretty weird that the stations disappeared. The data from your Ionic will be erased only if you perform a factory reset. I would like you to confirm that you followed this procedure to add them to your watch. 

Also, currently I don't have any updated information about new firmware updates. However, any new update will be posted in the forums or you will receive the notification on your app. 

If this happen to you again, let me know. I'll be happy to continue assisting you. 

[mikeschratz]

Good Morning @SilviaFitbit , I appreciate your response.

I am a little disappointed that this problem has been going on for so long for so many people and that the only thing y'all keep saying is be patient.... that is really disappointing. In my first post I added a post from 2017 that Ionic was having the same problem. Two years with a glitch is unacceptable especially when you say this is being resolved as quickly as possible. 

My problem now is that nothing is showing on the screen. I did a factory reset like I was told by someone else to do and now it seems to be stuck in a loop. The diamond thing that would usually come up does not even come up. The App said it was updating yesterday for 4.5 hours and then this happened. 

So, my problem now is that the watch will not do anything! The background light comes on but nothing else.... 

This watch is not that old, and all I have had is problems since I started using Pandora.

Can you help me at least get it back to when I could use it?

Thank you for any help on this matter. 

Mike Schratz

[A5kil3s]

Mine seems to go in stages of crashing during my workouts.  (A few weeks no crashes - then the next week it crashes multiple times.)  So it can be unexpected. 

It used to vibrate when it crashed in the middle so at least I knew -  lately it has not been doing that.  

Is there anyway this fix can be made a priority?