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Ionic Device Not Charging

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‎11-11-2019 11:41

‎11-11-2019 11:41

My device died. I have plugged it in but the device will not charge. I have cleaned the charging pieces and tried to reset the device. Nothing seems to work. Please help.

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‎11-12-2019 09:50

‎11-12-2019 09:50

I have had TWO Ionic watches do the same thing, the last was two weeks ago. Emailed Fitbit....no response. I really don't want to buy a third Ionic, only to have the same thing happen again. Any others out there with this issue?

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‎11-12-2019 11:18 - edited ‎11-12-2019 11:58

‎11-12-2019 11:18 - edited ‎11-12-2019 11:58

@Reichardjh Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

In this case, I've shared your post with our Support team and they will continue assisting you. 

 

@fittykitty Thanks for getting back. If you have a case with our Support team, please reply back to the case you have and our team should get back to you. I would like you to check that you received a confirmation email when you created your case. 

 

I'll be around if you have any additional question. 

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