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Replacement dies in 5mos

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‎11-12-2019 12:39

‎11-12-2019 12:39

Hoping someone can shed some light or help me.  I purchased my Iconic in June of 18. End of May 19 it just quit working completely with no warning.  I called customer support and because it was within my 1yr warranty they will send me a replacement. Now here I am approx 5mos later and the replacement has just quit working.  I called customer support again, and all I got was your warranty expired in June 19, there is no warranty on the replacement. There's no guarantee it will work 1 mos, 5mos, or 1yr.  However, they did offer me 25% off and free shipping if I wanted to buy an upgraded one!😖  While on the phone with customer service, I asked for the supervisor.  A supervisor came on the phone, I got nowhere with him, so I asked for his supervisor, he says " I'm sorry 'mam I'm the highest level of supervisor here that are taking calls". He refused to send me to his supervisor.  I asked where they are located and they said Central America.  Whatever happened to customer service being customer service and being able to go up the chain of command?

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‎11-12-2019 13:50

‎11-12-2019 13:50

I share your frustration.  I purchased my Ionic through a promotion with Westpac promising I could tap and go.  But Westpac don’t support that with Visa.  Since then I have had two replacements given the battery died.  It has now died again (won’t charge) then when I managed to get it to connect it had a new error with big cross and then now it won’t charge again.  I have had friends with the same problem because we all jumped on the promotion.  I am now thinking they were faulty cause surely there can’t be this many people with same problem and it just be a few bad ones?  It is unacceptable that something costing this much doesn’t work after its 1 year warranty.  I also think that by law they have to offer 5 years.  

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‎11-12-2019 14:12

In response to Nock74

‎11-12-2019 14:12

I purchased a 1yr warranty thinking I wouldn't need it.  I was wrong.  They said I didn't receive a "refurbished" one for a replacement but I'm sure I did.  I don't know what I'm more upset about the fact that the replacement died so fast, or the fact that I'm dealing with "who god knows" about this issue, and that they won't/can't get a hold of their supervisors.
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