Ionic black screen

[LozaD1991]

My Fitbit was charged yesterday morning. I wear it all day as I use it for my watch. Got home last night and it was a black screen. So I tried to turn it on. Nothing. I have looked at similar issues on here and followed all the steps. But nothing. Help!

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @LozaD1991.

Thanks for troubleshooting this turning on issue. If your tracker isn't responding, I recommend restarting it by following the steps in the article: How do I restart my Fitbit device?.

Let me know the outcome. 

[katiedoodie06]

Mine stopped working last week, It has a black screen and when I charge it the blue logo shows up and then goes black and nothing happens. I called and she wanted me to do through the troubleshooting steps before she helped me. Still nothing. It's not even a year old. Very frustrating. 

[katiedoodie06]

This didn't work for me. 

[AlejandraFitbit]

Welcome to the Forums, @katiedoodie06.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[katiedoodie06]

Nothing has worked .... My FitBit is still not working. 

[AlejandraFitbit]

Thanks for the update, @katiedoodie06.

Since you have already contacted our support team, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. 🙂