Ionic Display Not Working

[gjones7603]

My Ionic has stopped displaying anything.  I will get a backlighted screen, but nothing, absolutely nothing, shows up.  This has been going on for over a month, at first I could do the reset and get the display back, now, I try to rest (Left and Lower Right Button together) as well as hard reset (all three buttons together) and just get a buzz from the Ionic.  I thought it may have been an issue because the firmware update didn't take, but then it did, and the unit took the firmware update, but it is still doing the same thing.  Is there anything I can do, or do I need to return it for a replacement one?\

Thanks,

Greg

[SilviaFitbit]

@gjones7603 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

In this case, I've shared your post with our Support team, they will continue assisting you through email. Please check your email inbox, any option that they are going to provide is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[gjones7603]

I was contacted by Sebastian from the support team, provided him with all the information requested, checked with my daughter (who got me the Ionic as a Christmas gift for Christmas 2018), sent that information to Sebastian, but I haven't heard anything since.  Can you check on this for me?  I'm concerned, as, although the Ionic seems to register with my iPhone, there isn't a display so that I can tell if it's actually working. Thanks,

[SilviaFitbit]

@gjones7603 Thanks for getting back. It seems that the last email they have its from their side, I would like you to double check the emails that you have with our team. If you don't have any email from them please let me know and I will continue assisting you. Please check your spam folder. 

Keep me posted. 

[LeeBarrio]

Hi I am getting the same issue as being described by gjones7603