Ionic: Fades to black screen then Fitbit Logo on a loop

[Pixee67]

Over the past week or so, my Ionic has operated in a number strange ways and now has no functionality. 

1. I charged it to 100% one morning and by the end of the day it died and had to be recharged, with no unusual fitness activity during the day to warrant the drain on the battery.
2. The screen started to fade from the outside into the centre of the screen and then go black.
3. The screen wouldn't activate with motion or the button, but did seem to recognise that I was on a run on two occasions.
4. I tried the various button combinations to reboot the device but the screen continued to fade with the Fitbit logo on screen and it was hit or miss as to whether I would be able to activate it for a run.
5. Now there is no device functionality at all and it continues on a reboot loop with the Fitbit logo flashing up on screen periodically. 
6. It recognised that I was on a run yesterday but didn't sync to the App and the sleep section on the App has disappeared.

Numerous customers have reported this fault on various Fitbit devices, so this is clearly a known issue.  Why does this occur?  Customers are at the mercy of the warranty cover, however, the warranty period should not prevent Fitbit from replacing the items, as the devices are obviously not fit for purpose with this inherent fault. 

I've had my device since Sep 19, and fortunately live in Europe with a two year warranty cover and am entitled to a replacement, however, I've lost faith in Fitbit and do not expect to experience such problems with a device costing £224.  If a replacement Ionic has the same fault I will not have warranty coverage after Sep 21, this will mean that I have no functioning device and approximately 25 months of use for £224, (approx £9 per month).

Regardless of the law, a reputable company should replace any product where an inherent fault is present.  I have been offered the option of A) a replacement or B) 50% off another Fitbit device excluding smartwatches, so I can't get an equivalent product only a tracker.  Option B), isn't really a viable option for an Ionic (smartwatch) customer so it is a ridiculous non-option!

So if I accept a replacement device and a known, well documented and reported fault arises after the warranty expires, will Fitbit offer another replacement?

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @Pixee67, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.