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Ionic not tracking sleep

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‎01-02-2021 02:09 - last edited on ‎01-03-2021 20:07 by Fitbit Moderator

‎01-02-2021 02:09 - last edited on ‎01-03-2021 20:07 by Fitbit Moderator

I have a new Fitbit Ionic, and was very excited with my present, but I'm having issues with it not tracking sleep, especially the start of sleep, help! 

Thank for any help. 

 

Moderator Edit: Clarified subject

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‎01-03-2021 20:07

‎01-03-2021 20:07

Hi @MrRubbs, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. For a better understanding of the issue you're experiencing with your new Ionic, can you please let me know if your device is not tracking sleep information at all or not accurately? When was the first time you experienced this issue and how many times since then? Is your device not tracking sleep information at all or Sleep Stages? In the meantime I receive your answers, please restart your Ionic and try wearing it on your non-dominant hand when you're going to sleep.

 

Looking forward to your reply.  

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