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Ionic syncing issue with Samsung S8+

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‎01-02-2021 10:52 - last edited on ‎01-03-2021 20:05 by Fitbit Moderator

‎01-02-2021 10:52 - last edited on ‎01-03-2021 20:05 by Fitbit Moderator

I have had my ionic for a couple of years now and its always been great. However, recently i have had issues with it syncing ....i followed all instructions, ie, turning bluetooth off and on restarting ionic, etc etc , thought id sorted it and all was ok for a day or two. Now it wont sync and i cant even pair it to my phone anymore (samsung s8 plus) frustrating is an understatement.. Please help, what am i doing wrong? 

 

Moderator Edit: Clarified subject

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‎01-03-2021 20:05

‎01-03-2021 20:05

Hi @suzyc72, it's nice to see you again participating here in the Community Forums. 

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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