Ionic Firmware Release - 32.10.15

[MattFitbit]

Fitbit Update: Fitbit OS2.1 has been released to 100% of users!

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Hi all! 

I am excited to announce the release of Fitbit OS 2.1! (Firmware Version: 27.32.10.15)

We've started to roll out this update to 10% of Ionic users. This is a progressive rollout, and all Ionic users can expect to have it within a few weeks. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

WHAT’S NEW

Introducing quick replies. Send customized responses to text messages and messages from select messaging apps with your Fitbit watch. Note that this feature is currently only available on watches paired to an Android phone. For more information, see How do I respond to messages with my Fitbit watch?

This release includes other bug fixes and improvements.

Step by step instructions for updating your Ionic can be found here.

I recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article. 

If you run into any trouble updating your Ionic, I can also recommend reviewing these troubleshooting tips. 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know! 

[Crownj]

When’s the firmware update that fixes connectivity issues going to come out cause without it this is worthless. 

[dsobie]

I read on another site that "To get started, you’ll need to update your Versa and Ionic to Fitbit OS version 32.32.10.11."  On the day that the update was announced, I received a firmware update.  My version is 27.32.10.15.  I am unable to use the message reply feature.  When will the latest firmware update be available to all Android users?

[Gingerninger]

So frustrating tried new update - won’t sync. Now data from watch won’t appear on the app.  Lost my competition in steps with community. Very annoying watch now useless 

[Granger2006]

As others have said, Signal is no longer working with my Versa.  Worked great before, not now- no notifications at all. 

[Gingerninger]

i tried to update to 2.1 this morning and just keeps saying searching - now the watch wont connect to the app and says no steps today its no use to me like this.  How do i get out of this problem please

[AmyDickens]

My version of that is the same. I'm able to use my quick reply. However the
Android and message + text message apps wouldn't let me. I downloaded a
different text message app from the Play Store. Now mine works fine.

[22Summerville]

I'm having the same issue. The Iconic no longer shows up as a Bluetooth device on my phone and no longer syncs. 

[SunsetRunner]

Welcome to the world of FITBIT that doesn't care about customer service
just their money! I'm returning my device today. Not worth the
aggravation. There are other products out there that seen more reliable. At
least their customer service cares, per associates using the
competition!!--

Sent from my Samsung Galaxy

[MikeGn]

Deleted the post.

[MaginB]

Hi everyone and welcome to the new users! 

Thanks for sharing all these details, for the users that had reported black or unresponsive screens after the update I recommend performing the restart as a first step. If by any chance you're still having trouble please perform a factory reset: Just remember that a factory reset erases all apps and personal data from Ionic, including cards you
added in your Wallet. 

• To perform the factory reset: On the  Ionic, open the Settings app (the gear icon)> About > Factory Reset. 

• For the users experiencing syncing issues please check out the Why won't my Fitbit device sync? article, there you'll find the instructions for all the different platforms.

• The quick replies feature is currently only available on watches paired to an Android phone  running Android 7.0 (Nougat) or later. To learn more about the usage, setup or customize them I recommend checking this great article. There you will also find information about the Apps that allow you to reply to a message directly from the notification on your phone support quick replies on your watch. 

• If you're getting trouble  getting your notifications, you can take a look at the article: My Fitbit device isn't receiving notifications from my phone, there you'll find different troubleshoots depending of the scenario that you're facing. 
  

Let me know how it goes, I'll be around! 

[Allroadchiver]

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@MaginB wrote:

Hi everyone and welcome to the new users! 

Thanks for sharing all these details, for the users that had reported black or unresponsive screens after the update I recommend performing the restart as a first step. If by any chance you're still having trouble please perform a factory reset, follow the instructions below: 

• Press and hold all buttons on the device.
• Wait until the Fitbit logo disappears, then release the bottom right button.
• Wait until you feel a vibration, then release the other buttons.

Let me know how it goes, I'll be around! 

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Triedall that and it didnt solve anything.  Still having issues.

[Alwaysgot2know]

It appeared that my update did not complete but I could not get the update to restart.  So, I restarted my phone and the fitbit. My Fitbit was wonky at first.  I also had to go into settings to reset a couple of things.  It was frustrating that I could not get my Fitbit to show up on my phone as a Bluetooth device for a couple of hours after the update. Restart your phone and the fitbit.  Give it a day.  Maybe restart both one more time.  It does all come back and works beautifully.I also have a Samsung Galaxy S7 Edge.

[N21TS]

The same for me, I have a samsung s8.

I went on chat to customer service, as they aren't replying to emails, they went through the usual shut down restart, disable bluetooth etc. Until finally a factory reset, however this didn't work as the person from FitBit did not know it was in the Settings about menu, instead they asked me to press all 3 buttons.

Anyway the upshot is they are sending me a new Ionic, i just know that the upgrade to 27.32.10.15 will cause the same issues again as seems to be affecting most.

Ihave the Charge 2 and the HR so been with FitBit a while now, i am also starting to look elsewhere!

[Leucocepha]

I've come to the conclusion that fit bits are not worth the cost, and the
companies support team is worse, I have had to remove and add my fitbit to
my phone so many times I've lost count, you ask for support, telling them
you have gone through the troubleshooting steps of removing and readding
and they just ask you to do it again.

I have a Samsung S3 smartwatch and it works perfectly, only reason I bought
a fit bit is for tracking my swim exercise as the Samsung does not count
laps. In beginning to regret it.

[Superdadof2]

I really like my Fitbit ionic but if I could return it because of the replies from text message I would as well. No one has been helpful and trying to fix this from Fitbit they keep repeating the same instructions with no help so I feel your frustration.

[Mark2018]

Yes!

All is very frustrating!

No help from support, not sure if they really inform the programming team/man?

[MaginB]

Hi everyone! 

@Allroadchiver @Mark2018 Just to make sure that you're complying with all the requirements please confirm by checking this article. If you're still getting trouble please let me know so I can give you the next steps. 

@Alwaysgot2know Thank you so  much for your help! 

@N21TS It's great to hear that you're getting a replacement! Thanks for the update. 

@Leucocepha Thanks for your patience to this matter, since you're still getting trouble I recommend keeping in touch with the Support Team so they can further assist you with the best solution so please provide all these details. 

@Superdadof2 On my previous post I shared some details about the quick replies feature, please take a look at it. 

Keep me posted!

[Allroadchiver]

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@MaginB wrote:

Hi everyone! 

@Allroadchiver @Mark2018 Just to make sure that you're complying with all the requirements please confirm by checking this article. If you're still getting trouble please let me know so I can give you the next steps. 

@Alwaysgot2know Thank you so  much for your help! 

@N21TS It's great to hear that you're getting a replacement! Thanks for the update. 

@Leucocepha Thanks for your patience to this matter, since you're still getting trouble I recommend keeping in touch with the Support Team so they can further assist you with the best solution so please provide all these details. 

@Superdadof2 On my previous post I shared some details about the quick replies feature, please take a look at it. 

Keep me posted!

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Yes, I’ve complied with reviewing that article because I’ve been advised to read it after the last time I had problems with the Sleep Stages not working.  I’m wearing my Fitbit correctly, getting over 3hrs of sleep, not selecting ”Begin Sleep” and my battery is full.

[Superdadof2]

Hi,

Since updating they ionic with the new iOS software that you presented to us my quick replies worked for 4 days as I've mentioned in the last four post. It worked for 4 days and then the reply button turned into a call Button. Do you have a call button function for ionic? As of now factory restart updating clearing catch Bluetooth wireless and Etc have not worked. The frustrating part is the reiterating of you and your colleagues of the same information that does not currently work. I appreciate the technology but when it doesn't work and you have no fix for it it seems like a lot of money for a pretty looking watch face. 

Bryan

[22Summerville]

I did a factory reset, then ran the update again. It calibrated after charging and its now back to working properly. Most of my data remained after the factory reset, which was surprising. I did have to customise again but that didn't take too long.