Ionic- Fitbit OS 4.2 Firmware Update (71.6.19)

[KateFitbit]

Update 9/3/2020: This update should now be available to all customers. If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist.

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We've started rolling out Fitbit OS 4.2 Firmware Update (71.6.19) for Ionic. 

We release firmware updates to all customers in phases. The update will be available to everyone soon, and a banner will appear in the app when you can install the update. If you don’t see the banner yet, check the app again later.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

Release notes can be found here.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic device can be found here.

We recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article. 

If you run into any trouble updating your Ionic I recommend reviewing these troubleshooting tips. 

[Samirspatil]

Got the upgrade Has new find phone feature.(, which is working well. And new workouts have been uploaded in the coach app. Could not find any change log

[PaulMe]

We are all waiting for the changelog of fixes and improvements. If this DOES happen it will be good to see Fitbit development team FINALLY coming on-board with the industry standard of listing changes and improvements/enhancements.to software/firmware updates for technology devices.

[Sim321]

I updated my Ionic firmware to OS 4.2. After two weeks of use I was synching it when all of a sudden the screen went black and the battery was still half full. Is something wrong with defective with the update? How do I restart my watch again?

[BLACKEAGLE313]

I have the same issue. It died I put it on the charger all day and now it will not turn on.

[flopski2]

Looks like they have finally fixed the control panel being seen everytime you want to look at notifications or battery level. Yeh! Thank you. This has been bugging me ever since it changed. Much improved.

[Hoosecoat]

Just upgrade software and having issues as clockface has disappeared and im getting a series of numbers ??? . How long should I be waiting after releasing 3 x buttons as I continue to get a blankscreen. Thx Andy

[YojanaFitbit]

Hi everybody thank you for your feedback about this update. 

@Sim321 @BLACKEAGLE313 @Hoosecoat I've noticed that some of you have different issues with your Ionic. You can try the suggested steps listed below before checking with our team:

• If you've noticed issues with the battery of your Fitbit, please try these steps before checking with our support team: Why isn't my Fitbit device's battery charging?  
•  Restart your Ionic, you can confirm the steps on our help articles. If you're having issues with the clock face, you can try to change it to a different one.

I'll be around in case that you need more help.

[SunsetRunner]

My Ionic looks like it's gone backwards, have reset multiple times, says firmware is a 27.70.8.0!  No heart rate, no steps, battery seems to be stuck on, is draining in 2-3 hours. It's about 18 months old, I'm about to give up and go to a competitor! Runs update, says it's done and it is still at 27.70.8.0 and still not working!

[PaulMe]

@SunsetRunner, "Runs update, says it's done and it is still at 27.70.8.0 and still not working!"

Is it prompting you to install the latest (71.6.19) update?

The latest update is progressively being rolled out. It's not available for all. I'm still waiting for the notification. Although 70.8.0 works for me - so I need to be careful what I wish for.

Moderator Edit: Formatting

[SunsetRunner]

yes, it continues to tell me an update is available. I run it again, but no
change in firmware number. Even deleted device from phone. Hard reset
device, added back to phone.... Long update... And still at same firmware!

[YojanaFitbit]

Hey @SunsetRunner thanks for getting back and for all the steps that you've tried with your Ionic. Our team will be getting back to you via email shortly. Keep us posted on the resolution.

@PaulMe Thank for your help.

[Jose1114]

My Ionic have stopped recording my steps after the update, and the device keep saying there is update available even though I have re updated several times. I have removed the device and added back as a new install hoping this will resolve the issue but still not recording steps. 

[Rhwisty]

Good afternoon.  Prior to the update I was a having issues with the touch screen not working or working intermittently. This started happening about a week ago. I placed the Ionic on the charger and ran the firmware update. After the update the touch screen work for maybe a minute or two. A few minutes later the Ionic did not turn on. I tried holding the left button, the left and lower right. Nothing. I was able the get it to come back on by holding all 3 buttons until the logo came up. But that only lasted a few minutes.  Now it is totally dead. Battery show as fully charged on the app. What is my course of action?  The current Ionic that I have is a replacement from about a year ago. 

[Jose1114]

My  Ionic device have stopped counting my steps and I keep getting error message to calibrate my device. I have tried to calibrate several times with no success. This all started after the Firmware update. Even though I have updated several times also, i am still getting the message that update is available.. I have talked to customer service they are advising me to get a new device. There should be a fix for this..... I count on someone coming up with a resolution or else I am leaving Fitbit for good after 8 years.

[ThomasUK]

Will this fix the issue of the Back button not working after the update to 70.8.0?

[SunsetRunner]

I did everything the email from support told me to do (which was pretty much what I was already doing). Twice. NO CHANGE. This update killed my Ionic!

[KateFitbit]

@Rhwisty I'm sorry to hear that, can you confirm that you tried the troubleshooting steps here?

@SunsetRunner, @Jose1114 This thread is for Firmware Update OS 4.2 (71.6.19). It's a progressive rollout and you will notice a banner once the update is available to you. We would be interested in hearing your feedback in this thread after you receive the update. 

[SunsetRunner]

Yes, I followed all the directions. The update banner was on for 71.6.19 at
the start of all this, it SAID it completed normally. AFTER that is when
the problems started.

[Rhwisty]

The update went fine. I connected the charge cord. And followed the link on the app. The update was successful. The Ionic worked for a short time - minutes- after the update. I explained what I did after it stopped. Now I cannot start the Ionic. I have held down buttons for many seconds and nothing. I have left it charging still nothing. The app says cannot connect to device. It does not turn on.