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Ionic: Fitbit logo blinking on display

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‎01-25-2021 08:04 - last edited on ‎01-26-2021 10:27 by Fitbit Moderator

‎01-25-2021 08:04 - last edited on ‎01-26-2021 10:27 by Fitbit Moderator

Hi--after a factory reset (swapping family users) the ionic went into blinking mode, I've reviewed all the suggestions and it won't stop---what now?

 

Moderator Edit: Clarified subject

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‎01-26-2021 10:26

‎01-26-2021 10:26

Hi @tlucy, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if the Fitbit logo has a message below or is it the blinking logo only? I recommend you to try once again our factory reset procedure following the next steps:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

  

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

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