Ionic: Fitbit logo flashes frequently

[SVLG]

My watch iconic simply flashes and does not start. I tried the left button holding as instructed. did not work. I tried three buttons holding tip. No luck. What is going on? Any help is very much appreciated.

Thanks,

GVL

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SVLG, welcome to the Community Forums.

I’m sorry to know that you’re still experiencing difficulties with your device despite trying the troubleshooting steps that were specified in your post. That being said, to fix this situation, I recommend you to try the below steps to factory reset your device and let me know if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[SVLG · Accepted solution]

Well, I got sync/data error on the ionic watch that I could not get rid off. One of the discussions suggested removing the app and re-installing on the phone. However, the old user id (signin) did not work. I created another user and it worked. Thanks

[RicardoFitbit]

Your update is appreciated @SVLG.

I'm happy to know that your issue was solved after trying some troubleshooting steps, thanks for taking the time to share the steps you took to fix this situation. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.