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Ionic won't complete setup

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‎01-27-2021 13:22 - last edited on ‎01-27-2021 16:24 by Fitbit Moderator

‎01-27-2021 13:22 - last edited on ‎01-27-2021 16:24 by Fitbit Moderator

Hi All,

I have tried all the tips and tricks that has been lined up on here.  I deleted it from the app and factory reset the ionic.  It started with my phone being able find the Ionic but it won't pair because it says it needs an app but the app is there.  I uninstalled the app and started all over.  Nothing is working and it is getting frustrated.  Please help.

 

Moderator Edit: Clarified subject

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‎01-27-2021 16:24 - last edited on ‎08-18-2025 10:03 by Fitbit Moderator

‎01-27-2021 16:24 - last edited on ‎08-18-2025 10:03 by Fitbit Moderator

Hi @ludinrod, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎01-27-2021 16:24 - last edited on ‎08-18-2025 10:03 by Fitbit Moderator

‎01-27-2021 16:24 - last edited on ‎08-18-2025 10:03 by Fitbit Moderator

Hi @ludinrod, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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0 Votes