Ionic GPS activity tracking issue

[Ga1ileo]

When I go for a walk or run, the GPS activity tracker often stops just before I get home and the fitbit logo appears on my watch screen.  I then sync my Ionic, but the activity tracker seems to continue in the background until I view the log and click onto the detail.  Some times even when I do this the activity still seems to track in the background.  This ruins the activity stats as it overstates the duration by up to 30mins to 3 hours affecting active minutes, pace and weekly exercise duration stats.  Any ideas how to fix this problem?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ga1ileo.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.
4. Restart your watch: How do I restart my Fitbit device?

For more information about tracking your activity with GPS, see How do I use GPS on my Fitbit device?

Hope this helps!

[Shintyhooch]

GPS on the ionic still seems to be causing issues. I'm trying to train for a marathon and use the gps religiously.  I really love the ionic and would be very disappointed if I cannot get the watch to find a GPS signal and have to switch to a rival brand.  However,  I have followed all the steps suggested:

Factory resets, closing apps,  turning off bluetooth,  restarting the phone,  even deleting the app and reinstalling it.  This appears to be an issue with the last update, as until this point I was able to and used to use the GPS aspect of the watch/app regularly. 

What more can I do to fix this issue?

Many thanks.

Shintyhooch 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Shintyhooch.

Thank you for joining the thread and sharing the details of the issue with your watch. I appreciate your troubleshooting efforts. I understand how you are feeling and thank you for sharing your concern. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.