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Ionic GPS not working

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‎11-02-2020 05:33 - last edited on ‎11-02-2020 21:54 by Fitbit Moderator

‎11-02-2020 05:33 - last edited on ‎11-02-2020 21:54 by Fitbit Moderator

My ionic takes a long time to connect to GPS - like 5 minutes or more. I try setting it going a minute before I start my run but it still doesn't pick up.

 

It didn't used to be this bad, I make sure that I do all the updates it asks for. The GPS was the reason I got the ionic 2 years ago, and I'm not ready to upgrade it yet.

 

Moderator Edit: Clarified subject

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‎11-02-2020 21:54 - last edited on ‎08-25-2025 06:03 by Fitbit Moderator

‎11-02-2020 21:54 - last edited on ‎08-25-2025 06:03 by Fitbit Moderator

Hi @elizastarbeth, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check the steps that are specified on our help article:  and let me know if the issue persists after taking them into consideration.

I'll be here if further assistance is needed. 

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‎11-03-2020 12:44

In response to RicardoFitbit

‎11-03-2020 12:44

Hi Richard,

Thanks for getting back to me. I can confirm that my phone is with me when
I run, I'm connecting outside and it's an area which I frequently run in.

Thanks,
Bethan.
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‎12-01-2021 21:28

‎12-01-2021 21:28

I had intermittent GPS and more importantly, the IONIC stopped mapping runs.Ionic watch straps do not last long - so I got a third party band (specifically a metal dress band). This was when the problem started.

 

I then order the traditional plastic strap and put that on. Again everything worked fine. 

I suspect that if your watch stopped tracking and you swapped your band recently - take your band off put the watch face in your pocket and go for a run. Then go out and buy a different strap.

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