help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic GPS shows wrong route in app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2017 13:42

‎10-10-2017 13:42

I've gone on several walks and hikes with my Ionic using the GPS, and when I go into the app and look at the route, it initially shows me the wrong route until I click into it.  Only then does the correct route appear.  Very annoying!  Anyone else experience this?

Best Answer
0 Votes
6 REPLIES 6

‎10-10-2017 15:53

‎10-10-2017 15:53

@CritterGirlUP, I have not experienced that at all.  I have done 4 walks with the Ionic using the GPS, and each time when I sync the tracker to the app it immediately shows the route I walked.  I wonder if that is a data refresh or download speed with your phone?

Best Answer
0 Votes

‎10-10-2017 17:04

In response to USAF-Larry

‎10-10-2017 17:04

CritterGirlUP I can not get the GPS map route to show up at all in the exercise log. I use the watch to start a walk/run with GPS connected and it doesn't show up in the log. How are you tracking the walk/run? is there something else in the phone app that needs to be on??
Thanks  Raygold

Best Answer
0 Votes

‎10-14-2017 12:18

In response to Raygold

‎10-14-2017 12:18

@Raygold wrote:

CritterGirlUP I can not get the GPS map route to show up at all in the exercise log. I use the watch to start a walk/run with GPS connected and it doesn't show up in the log. How are you tracking the walk/run? is there something else in the phone app that needs to be on??
Thanks  Raygold

I would chat with Fitbit about this. My routes show up in the app in the exercise area as soon as I sync the Ionic. I am using an iPad 4 mini not a phone.  Don’t know if that makes a difference?

Best Answer
0 Votes

‎10-14-2017 12:35

In response to KarenLeah

‎10-14-2017 12:35

May have to call Tech support. I believe the GPS is working on the Ionic cause when I start a bike exercise with GPS it will show the speed on the watch. start bike exercise without GPS and the speed is 0.0 max speed is 0.0, but still doesn't log the info or mapped routes.

Best Answer
0 Votes

‎10-14-2017 12:35 - edited ‎10-14-2017 12:39

‎10-14-2017 12:35 - edited ‎10-14-2017 12:39

Ive seen this exact same thing.  Usually it would show the gps map from some totally unrelated run.

 

Sorry, never did find a solution for it though.  Saw it with my Blaze too, I think it’s an app issue more than an Ionic issue.

Best Answer
0 Votes

‎10-14-2017 12:38

In response to Snowcrash

‎10-14-2017 12:38

on a brighter note.  I was able to stay connected to WIFI for almost an hour this morning.

Best Answer
0 Votes