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Ionic: HR and steps tracking issue / Battery draining

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‎10-21-2020 21:57 - last edited on ‎10-26-2020 16:14 by Fitbit Moderator

‎10-21-2020 21:57 - last edited on ‎10-26-2020 16:14 by Fitbit Moderator

I purchased fitbit ionic in last year 

Few days before it's stop working 

It's not show heart rate, steps count ,and exercise

 

Battery is quick dry

 

Moderator Edit: Clarified subject

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‎10-26-2020 16:13

‎10-26-2020 16:13

Hi @Tusharambadkar9, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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