Ionic battery life not lasting

[GGSFL]

I have purchased two Ionics. The latest one is barely 13 months old, just out of warranty and the battery was charged full around 7PM last night. This morning around 11am, it was down to 8%.

I am being offered a 35% discount to buy a 3rd one (First one lasted less than two years. I had to pay for the second with a 25% discount)

I am not paying for a 3rd one. I like what the device does, when it works, the app is great. But I've paid around $458 now for two devices in under 3 years.

This is not acceptable. You need to either produce a dependable device or extend your warranty to a minimum of two years. This is too much money to throw away. I can't be buying new devices every 13 - 21 months.

Moderator Edit: Clarified subject

[Sbsocha]

did you do the last firmware upgrade? That is what killed mine.

[GGSFL]

I have not deliberately updated in a while, maybe a month or more. A few days ago I noticed that I needed to charge it and it had only been two days since full charge, not the normal 4 -5 days. I did a Support Chat and they had me do a factory reset. It then did a big download and installation. So perhaps it grabbed the latest firmware because now it's even worse. I charged it to 100% last night and by 11am today it was 8%. I charged it up again to 100 and now it's already down to 71% in just a few hours. 

They're being sticklers that it's out of warranty. Yes, by about 3 weeks. I will never buy another Fitbit product if they don't make this right. Buyer beware.

[RicardoFitbit]

Hi @GGSFL and @Sbsocha, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experiences with your Fitbit devices, I understand how frustrating this situation can be for both of you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you guys to contact them back if further assistance is required or if you have additional questions about the outcome of your cases with them. As it turns out, I don't have access to such information to assist you accordingly, however, you can refer to our warranty policies here for a better understanding of the information they provided to you guys.

I'll be around.

[GGSFL]

Hi Ricardo, It's about 3 weeks out of warranty.  They want me to buy a 3rd one with a discount. I replied to the email that was unacceptable and that I wasn't willing to pay anymore. Nobody has replied. Very disappointing.

I thank you for your prompt reply but I this point, I feel I'm not valued as a customer and it's an unreliable product. I'll be sure to share this experience with as many people as possible.

Nothing against you personally but extremely disappointed in the product and the corporate unwillingness to stand behind it.