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Ionic won't charge - My experience with Customer Support

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‎10-21-2020 20:51 - last edited on ‎10-26-2020 16:15 by Fitbit Moderator

‎10-21-2020 20:51 - last edited on ‎10-26-2020 16:15 by Fitbit Moderator

Fitbit IONIC went dead without symptom. Suddenly unable to charge. Raised a case to fitbit-support and they told me the watch is over a year (less than 2) hence no longer under warranty. This is a junk now and you have to get another new watch.

Utterly disappointed with such unreliable product and after sales service. No repair option. Do becareful if you are considering buying a fitbit!

 

Moderator Edit: Personal info removed

Moderator Edit: Clarified subject

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‎10-26-2020 16:15

‎10-26-2020 16:15

Hi @Majesty23, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I’d suggest to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. For a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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