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Ionic: Heart rate accuracy

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‎04-22-2019 11:02 - last edited on ‎04-23-2019 12:12 by Fitbit Moderator

‎04-22-2019 11:02 - last edited on ‎04-23-2019 12:12 by Fitbit Moderator

Customer service is a joke. They have no fix and can’t tell you when they will have one. My Ionic is reporting a HR of 143 bpm while sitting and my resting shot II from 78 to 110! Spent a lot of money of this junk and they are no help. do not waste your money on this product. I made the switch back from the Apple Watch because of their customer service in the past. Based on what I have experienced thus far, they are a bunch of sell outs. Don’t waste your money. 

 

Moderator edit:  format

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‎04-23-2019 12:22

‎04-23-2019 12:22

Welcome aboard @JfDiii, I'm glad to assist you with your concern. 

 

Let me share with you that Fitbit is always striving to improve our customer's Fitbit experience with our products and services. We appreciate all of the input we receive from our users because this information help us to evaluate our procedures for future cases. Thanks for the feedback regarding your experience with our Suport team and for patience with this situation.

 

I'll like to let you know that our Support team was notified about your concern to receive further assistance. Please keep an eye to your inbox, they'll be contacting you soon. 

 

Please keep me posted, I'll be here if you need anything else. 

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