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Ionic Heart rate sensor not working

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‎02-28-2022 07:48

‎02-28-2022 07:48

Hi I have read all the previous threads and tried the factory reset and I can not get the heart rate sensor to work, the watch also keeps asking for my password as though I have taken it off and put it back on, please can someone assist me with this, 

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‎02-28-2022 12:04

‎02-28-2022 12:04

Thank you for visiting the Fitbit Community, @HarpsJ.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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