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Ionic Incorrect Active Minutes

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‎02-20-2018 15:06 - edited ‎02-20-2018 15:23

‎02-20-2018 15:06 - edited ‎02-20-2018 15:23

I have done spinning with a heart rate over 100 for 30 minutes and only show 7 minutes of Active Minutes.  I track it on my Ionic Spinning exercise with the start & finish. The Ionic shows my resting hesrt rate at 69-70 so with a heart rate over 100 showing I am in the Fat Burning Zone shouldn't I have Active Minutes! I contacted FitBit live chat, he couldn't figure it out & said he would email me but I haven't heard back it's been 2 days.

 

So I got s reply, didn't answer the question which makes think he didn't read the transcript of my live chat!

Hi Lisa, 

Thanks for waiting for our reply, we appreciate your patience.

I'm part of the Ionic department team and I'll be happy to continue assisting you regarding your Ionic not calculating active minutes. We'd like you to check some information about active minutes in our help article at the following link: http://help.fitbit.com/articles/en_US/Help_article/1379​. Essentially active minutes are a measurement of time spent doing activity that is more intense than regular walking. If after reading the article you want more information on how metabolic equivalents (METs) are calculated, we recommend the wikipedia page at https://en.wikipedia.org/wiki/Metabolic_equivalent. 

Also, I was able to confirm that yesterday your Ionic tracked 21 active minutes during the day.

Please let us know if we can provide additional information.

Sincerely,

Benjamin V. and the Fitbit Team

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‎02-27-2018 05:25 - edited ‎02-27-2018 05:26

In response to Colinm39

‎02-27-2018 05:25 - edited ‎02-27-2018 05:26

@Colinm39

 

Just to sum things up for me in simple words... I am better off letting the Ionic automatically track my total body workout as aerobics for the first half (cardiovascular part) and manually adding the floor portion in as a wokout. Since tracking with the start/stop workout feature doesn't recognize the floor portion even with my heart rate above 60% of max & calories per minute are lowered.

 

I thought the 10 minute rule is for auto recognize exercise not to earn Active minutes because I have earned under 10 minutes of Active Minutes,  by moving and having an increase in hr but not a full out exercise or fast walking, like walking my driveway to cool down, right? 

 

Thank your daughter for being a test subject for our conversation here. 

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