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Ionic No Longer Getting Notifications

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‎08-20-2018 16:51 - last edited on ‎08-21-2018 12:46 by Moderator Alum

‎08-20-2018 16:51 - last edited on ‎08-21-2018 12:46 by Moderator Alum

I am no longer getting notifications on my ionic. Every time I go to try to set up the notifications in the Fitbit app it keeps telling me I have to setup using Bluetooth witch doesn’t make since when it’s already connected using Bluetooth  I’m not sure if this is part of the big issue y’all are ready working on. 

 

Moderator Edit: Updated Subject for Clarity

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3 REPLIES 3

‎08-21-2018 00:24

‎08-21-2018 00:24

@jgribbin what phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-21-2018 12:45

‎08-21-2018 12:45

@jgribbin Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with your Ionic not receiving notifications. Thanks for trying to set them up once again. This is not part of the issue you can see in the pink banner.

 

Have you tried resetting Bluetooth (turn it off, wait 10 seconds, urn it back on)?

 

Do you have a compatible device? If you do, please try these notifications troubleshooting steps in order to sort this out. 

 

@NellyG Thanks for your great help on this thread. 

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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0 Votes

‎08-21-2018 12:59

In response to SantiR

‎08-21-2018 12:59

I just got my Ionic. Used to have Charge2 but it stopped recording floors. Anyway, I can't get Ionic to buzz and show me a call screen if I have an incoming call on my iPhone. Nor does it buzz and show me texts in real time. I can see missed calls and texts on the notification screen. That's all.

I have troubleshooted. I have paired, I have checked notifications on phone and on device. I have restarted. If I had known about these issues, I would have kept my Charge2 and waited for next generation. Disappointed.

 

Thoughts?

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