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Ionic Not Charging

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‎12-31-2018 02:42 - last edited on ‎01-01-2019 09:00 by Moderator Alum

‎12-31-2018 02:42 - last edited on ‎01-01-2019 09:00 by Moderator Alum

My Fitbit ionic is 5 months old. It was low in power Saturday so I put it on charge for it’s recomend 2 hours yesterday it popped up saying low power and at 10% it died not long later since then I’ve not been able to get it to charge, no logo or lights being shown I’ve tried doing the reset have fling all 3 buttons and still nothing. Been trying to get power into it for last 2 hours and nothing is happening 

 

Moderator Edit: Updated Subject for Clarity

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‎01-01-2019 08:59 - last edited on ‎11-12-2025 05:33 by Fitbit Moderator

‎01-01-2019 08:59 - last edited on ‎11-12-2025 05:33 by Fitbit Moderator

@Hiderman101 Welcome to the Fitbit family! Thanks for taking the time to share the situation you are currently experiencing with Ionic not charging. Thanks for trying the restart steps in order to sort this out.

In this case, I'd recommend checking these solutions for batteries that are not charging. The first solution about cleaning the contacts is really helpful. Feel free to try them all!

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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