Ionic Not Logging Workouts Or Sleep

[OdaNobunaga]

Anybody else been having problems with the Ionic not syncing and logging workouts and sleep? Really frustrating!!!

Greets Cas

[SilviaFitbit]

A warm welcome to the Community @OdaNobunaga! Sorry to hear that you're experiencing syncing issues with your Ionic. 

I would like you to try this syncing troubleshooting. Regarding your workouts and sleep data that isn't being logged, please provide me with more details by replying to these questions:

- Do your workouts and sleep stopped syncing to your account after your Ionic stopped syncing? 

- Is this data showing on your Ionic?

Also, can you let me know which mobile device are you using to sync your Ionic? 

Keep me posted! I'll be around if you need further assistance. 

[Cbbryan]

• Yes!  My Ionic didn’t log my workout from this morning.  Oddly it did sync to my Weight Watchers app!

[SilviaFitbit]

A warm welcome to the Community @Cbbryan. Thanks for the details that you've mentioned. I would like you to provide me with more details about it, please reply to the following questions: 

- Are you able to see the exercise in your Dashboard?

- Was it a workout tracked by your Ionic? 

Keep me posted.