help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Not Logging Workouts Or Sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2019 07:35

‎03-27-2019 07:35

Anybody else been having problems with the Ionic not syncing and logging workouts and sleep? Really frustrating!!!

Greets Cas

Best Answer
0 Votes
3 REPLIES 3

‎03-28-2019 11:46

‎03-28-2019 11:46

A warm welcome to the Community @OdaNobunaga! Sorry to hear that you're experiencing syncing issues with your Ionic. 

 

I would like you to try this syncing troubleshooting. Regarding your workouts and sleep data that isn't being logged, please provide me with more details by replying to these questions:

 

- Do your workouts and sleep stopped syncing to your account after your Ionic stopped syncing? 

- Is this data showing on your Ionic?

 

Also, can you let me know which mobile device are you using to sync your Ionic? 

 

Keep me posted! I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎04-15-2019 14:56

‎04-15-2019 14:56

  • Yes!  My Ionic didn’t log my workout from this morning.  Oddly it did sync to my Weight Watchers app!
Best Answer
0 Votes

‎04-18-2019 12:46

In response to Cbbryan

‎04-18-2019 12:46

A warm welcome to the Community @Cbbryan. Thanks for the details that you've mentioned. I would like you to provide me with more details about it, please reply to the following questions: 

 

- Are you able to see the exercise in your Dashboard?

- Was it a workout tracked by your Ionic? 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes