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Ionic not working

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‎04-17-2019 19:17 - last edited on ‎04-18-2019 11:34 by Fitbit Moderator

‎04-17-2019 19:17 - last edited on ‎04-18-2019 11:34 by Fitbit Moderator

My Ionic died yesterday and nothing customer support has suggested has helped.  Very disappointed in the reliability of the watch.  Just 14 months old and money down the drain.  Will not purchase another Fitbit watch.  😞.  I really like the Fitbit experience but the watches need to improve.

 

Moderator edit: Updated subject for clarity 

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‎04-18-2019 11:34

‎04-18-2019 11:34

A warm welcome to the Community @SunsetRunner. Thanks for taking the time to share your experience with Ionic and Customer Support. 

 

Sorry to hear about what happened. Your feedback is appreciated and we're always working to improve our watches/trackers and provide you with features that can help you reach your exercise goals. 

 

Our Support team reviews each case individually and the option that's provided is based in the Fitbit Warranty. 

 

Hope you can give Fitbit another opportunity in the future. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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