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Ionic Not Syncing

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‎07-25-2018 10:50 - last edited on ‎07-26-2018 13:25 by Moderator Alum

‎07-25-2018 10:50 - last edited on ‎07-26-2018 13:25 by Moderator Alum

This message is for someone from Fitbit.  I need to know how to go about exchanging my Ionic for another one that works properly.  I am tired and frustrated with having to manually turn it off & back on to get it to sync on a regular basis and feel it must be one of the defective units that others talk about too.

I figure if the process of rebooting the device was expected when the tracker was developed they would have made it a much faster, and less clicks needed, to find the Shutdown option, etc.

Please advise and thanks.

 

Moderator Edit: Updated Subject for Clarity

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‎07-25-2018 11:16

‎07-25-2018 11:16

This is a community so your message is kinda out of place. Please write to support (see my signature)

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‎07-26-2018 13:24

‎07-26-2018 13:24

@Fosterdenise Welcome to the Fitbit Community! Thanks for sharing the experience you have had with your Ionic.

 

There are some other troubleshooting steps you can try if you are experiencing syncing difficulties. Please try the tips on this help article. Try them in the order given there for best results. 

 

If that doesn't work, please follow @Giampi71 suggestion to contact customer support. 

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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