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Unable to Unlock Ionic Using PIN

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‎07-25-2018 00:05 - last edited on ‎07-26-2018 07:51 by Moderator Alum

‎07-25-2018 00:05 - last edited on ‎07-26-2018 07:51 by Moderator Alum

when entering my code to unlock my watch it would not accept my code. I was then locked out. A message appeared on my watch Unlock with your phone. I have since spent hours trying to get my watch unlocked. I have cancelled my watch and reset it  i have followed all instructions from the community Every time i put a new pin in it is not accepted. I am out of my countryAustralia. I desperately need a solution. I have tried to cancel my cards, however I need a pin to do this!!!!I am ready to dump this watch and go to Apple  I am over Fitbit. Surge Blaze Ionic !

 

Moderator Edit: Updated Subject for Clarity

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3 REPLIES 3

‎07-26-2018 07:50

‎07-26-2018 07:50

@Julia666 Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Ionic being locked. Thanks for following the instructions on how to change the PIN.

 

Have you tried to restart Ionic already? This has helped other users in the past.

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

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‎07-26-2018 08:56

In response to SantiR

‎07-26-2018 08:56

Have completely deleted ionic and reset. I have been able to fully charge the watch still showing message unlock with your phone. I am wondering if software has crashed!!!

Sent from my iPhone
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‎07-26-2018 12:55

In response to Julia666

‎07-26-2018 12:55

@Julia666 Thanks for your reply and for trying those steps in order to sort this out.

 

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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