Ionic Not Tracking Data Correctly

[Bill18]

Yesterday I updated to 33.1.30 and now my Ionic won't work. It didn't track my sleep, it's not tracking steps / floors etc., the screen doesn't light up when I raise my wrist, it doesn't buzz as a step reminder at 10 minutes to the hour, the omnipresent green light from the back is nowhere to be seen. (For months, it doesn't show texts)

I've been a customer for years, and for the most part have no complaints. But at this price point, I expect more.

What are possible solutions?

Thanks!

Moderator Edit: Updated Subject for Clarity

[SantiR · Accepted solution]

@Bill18  Welcome to the Fitbit forums! Thanks for taking the time to share the situation you are currently experiencing with Ionic. Thanks for sharing all of those details regarding this.

In this case, I'd recommend the following:

• Restart your watch
• Change the clock face

This should help you out with this. However, if it doesn't, I'd recommend performing a factory reset on your watch. Note this will erase all the apps, clock face, and music you have on your watch and you will need to set everything up once again, including notifications.

Hope this helps. Keep me posted! 

[Bill18]

Thanks! 1st step worked

[SantiR]

@Bill18  You are very welcome. Thanks for your reply! I'm really glad to read that the steps provided were helpful. Hopefully, it will be helpful for other users who might be experiencing the same.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around!