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Ionic Not Turning On

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‎11-23-2017 07:35 - last edited on ‎11-23-2017 15:31 by Moderator Alum

‎11-23-2017 07:35 - last edited on ‎11-23-2017 15:31 by Moderator Alum

I was in the gym doing my weekly Wod and I must have been sweating buckets and I went to check my watch it had switched off no results no nothing ive checked my old account after updating from the the Fitbit blaze and nothing what can I do? I’ve tried to dry it out with rice is been 3 days! I train everyday! Is there something I’ve missed? 

 

Moderator Edit: Updated Subject for Clarity

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‎11-23-2017 07:43

‎11-23-2017 07:43

@Composition98, it would be hard to imagine that you sweat enough to damage the Ionic, since it is a waterproof tracker - designed for swimming.  The Ionic has a bug when it will occasionally crash during exercise, but it will normally restart after crashing. If the tracker will not turn on after charging, suggest you contact Fitbit Support at once.

 

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‎11-23-2017 08:35

In response to USAF-Larry

‎11-23-2017 08:35

Emailed them thank you! I didn’t think that either but it won’t turn on I’ve tried resetting it and everything workout was too intense 😂

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