Ionic Not Turning On

[Franga69]

Ionic gone dead cannot reset no light on back..Help?

Moderator Edit: Updated Subject for Clarity

[Tony.r]

@Franga69 If it won't reboot or charge, then it sounds like a case for Customer Support. You can use the link here to contact them. 

[SantiR]

@Franga69 Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with your Ionic on this board.

Does it light up when you plug it in to the charging cable? If so you could try changing the clock face to see if that will help. 

If that doesn't help you could try following @Tony.r's advise to contact customer support. I can also help you with that if needed. 

Keep me posted! 

[raventx]

Same thing is happening to my fiance’s Ionic.   It charged last night and would not turn on.  Did a reset and it came back to life.  Then it died in the middle of the night.   

Tried to change clock lock faces but that did not get the watch working again.  

[SantiR]

@raventx Welcome to the Fitbit forums! Thanks for sharing the experience your fiance is experiencing with Ionic turning off. Thanks for trying those steps in order to sort this out.

In this case, I'd like to create a case with customer support in her behalf so she can get further assistance. However, I need her information in order to do this (her email address associated with her Fitbit account); so I can send this information over to support. 

Please, if possible, send me that information over Private Message and I will create the case for her.

Keep me posted!