Ionic Not Turning On

[Tynan85]

Fitbit ionic is not turning on, have left it on charge for 2 days have cleaned the pins have tried the reset procedure and it still won’t turn on

Moderator Edit: Updated Subject for Clarity

[N8teGee]

I would suggest contacting customer support in this case. They will be able to discuss which warranty options might be available to you. 

[Tynan85]

Thanks mate, have just spoken to them on Twitter

Sent from my iPhone

[SantiR]

@Tynan85 Welcome to the Fitbit forums! Thanks for trying cleaning the pins, restarting, and charging it completely in order to sort this out. Also, thanks for contacting customer support regarding this.

Did you got any answer from customer support regarding this? Please let me know!

@N8teGee Thanks for sharing your help on this thread.

Keep me posted! 

[Tynan85]

Yep spoke to customer service and they said it’s a extended fault so they will be replacing my ionic

Sent from my iPhone

[SantiR]

@Tynan85 Thanks for your reply and for sharing those details. I'm really glad to read that customer support identified the root cause of this and that are now replacing your Ionic. 

Once you receive the new unit; please feel free to follow these replacement set up steps for you to not loose any of your previous data.

Hope this helps. Keep me posted!