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Ionic Not Turning On

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‎11-29-2018 05:08 - last edited on ‎12-02-2018 14:41 by Moderator Alum

‎11-29-2018 05:08 - last edited on ‎12-02-2018 14:41 by Moderator Alum

Fitbit ionic is not turning on, have left it on charge for 2 days have cleaned the pins have tried the reset procedure and it still won’t turn on

 

Moderator Edit: Updated Subject for Clarity

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5 REPLIES 5

‎11-29-2018 05:50

‎11-29-2018 05:50

I would suggest contacting customer support in this case. They will be able to discuss which warranty options might be available to you. 

Community Council Member

Nathan | UK

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‎11-29-2018 06:41

In response to N8teGee

‎11-29-2018 06:41

Thanks mate, have just spoken to them on Twitter

Sent from my iPhone
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‎12-02-2018 14:41 - last edited on ‎11-13-2025 03:53 by Fitbit Moderator

In response to Tynan85

‎12-02-2018 14:41 - last edited on ‎11-13-2025 03:53 by Fitbit Moderator

@Tynan85 Welcome to the Fitbit forums! Thanks for trying cleaning the pins, restarting, and charging it completely in order to sort this out. Also, thanks for contacting customer support regarding this.

Did you got any answer from customer support regarding this? Please let me know!

@N8teGee Thanks for sharing your help on this thread.

Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎12-02-2018 17:39

In response to SantiR

‎12-02-2018 17:39

Yep spoke to customer service and they said it’s a extended fault so they will be replacing my ionic

Sent from my iPhone
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‎12-04-2018 07:36 - last edited on ‎11-13-2025 03:53 by Fitbit Moderator

In response to Tynan85

‎12-04-2018 07:36 - last edited on ‎11-13-2025 03:53 by Fitbit Moderator

@Tynan85 Thanks for your reply and for sharing those details. I'm really glad to read that customer support identified the root cause of this and that are now replacing your Ionic. 

Once you receive the new unit; please feel free to follow these replacement set up steps for you to not loose any of your previous data.

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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