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Ionic Not Turning On

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‎02-21-2019 04:41 - last edited on ‎02-22-2019 08:24 by Moderator Alum

‎02-21-2019 04:41 - last edited on ‎02-22-2019 08:24 by Moderator Alum

I bought my wife an Ionic and last year it stopped working but we were able to get it working.The ionic is now dead wont connect to the phone.We gave away her Blaze and now her new watch is dead and wont come back on. We have tried everything and nothing.This seems like a defect. 

 

Moderator Edit: Updated Subject for Clarity

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‎02-22-2019 08:23

‎02-22-2019 08:23

@Secndtonun  Welcome to the Fitbit family! Thanks for taking the time to share the experience your wife has had with Ionic not turning on. Thanks for sharing all of those details regarding this.

 

By any chance, on the steps you have tried, did you performed a restart on the watch? This usually helps with this.

 

Also, is it turning on when connected to the charging cable?

 

Another thing you can try is changing the clock face. This has helped other users in the past.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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