Ionic: Not enough power source

[Sprockett1]

I know this has been posted before but no matter what charger I use my ionic states immediately that there isn’t enough charge although it does charge. Problem is it pulses all night by my bed to repeat the message. This has been going on for years and doesn’t matter what charger u use. Are fit it ever going to fix the issue? Really getting sick of it. Wakes the other half up who in turn wakes me up to tell me!!! 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Sprockett1, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

I'll be here if further assistance is needed.

[Sprockett1]

This is a follow up to my first post as the email reply didnt go through. 

As a reminder - I am on my 5th Ionic in 2.5 years after loads of issues with them failing. However, with every device I have had, as soon as I put it on charge I get an error message saying not enough charge. 

The device does charge. 

However it vibrates all night when on charge with the message above - thus waking us all up 

Are Fitbit ever going to fix this well known issue. 

My Email follow up said "Dear RicardoFitbit. As my post clearly states the Fitbit does charge, it’s the same effect with all chargers. The issue is the error message pops up and vibrates throughout the night. It has done it with every ionic (I am on the 5th now as all sorts of problems with them in 2 years) and with every charger. It’s either a fault with the ionic or all chargers"

[RicardoFitbit]

Your reply is appreciated @Sprockett1.

I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

[Sprockett1]

I tried replying to your email but it was blocked. How Do i chat directly with you or what number do I call you on? 

The ionic is now also not recording distance correctly.