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Ionic Powers Down

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‎07-31-2018 20:53

‎07-31-2018 20:53

Today my Ionic powered down again. But this time during my w/o. This happens at some point every few days. It’s most frustrating when I’m working out & tracking my HR, time, etc. how I’ve read the suggestions, etc. but the problem still persists. Here are the details. 1) it gets charged every night while I sleep. 2) updates are current. 3) purchased around 3/18. I need help with a permanent fix or replacement. - W2K 

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‎07-31-2018 21:02

‎07-31-2018 21:02

Hello @Wifeand2Kids and welcome.  Sorry your having some problems with your Ionic.  So to clarify, you are charging your Ionic every night, correct?  When you disconnect the charging adapter, is your battery at 100% (how are you verifying this)?  What Clock Face are you using?  What are you doing with the Ionic during the day (GPS/how long, Music/how long) and other Apps used during the day?

 

Please post back and I'll be checking in.  Thanks and keep on STEPPING!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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‎07-31-2018 22:17

‎07-31-2018 22:17

You may have already done this.  Try a re-start.  Hold in on the left button and the lower right button simultaneously until the Fitbit logo appears, normally 15-20 seconds.  You might do this two or three times.  If there is an internal "bug" this may resolve the issue.

 

Trying the suggestion of a different watch face is worthy of note.  A couple of them have demonstrated "a mind of their own."  

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‎08-01-2018 05:13

In response to GySgt_Seidell

‎08-01-2018 05:13

Thanks for the reply/info. Here are answers to your questions. 1. Watch says 100% when I disconnect from my charger in the morning. 2. Clock face is called Prime. 3. GPS is always on, I have one app (Deezer) which I use only when I w/o which is Bluetooth connected to my earbuds. That’s about an hour a day. Upon average my watch is somewhere between 51% and 78% when I connect it to the charger at night.
Thoughts?!

E. David Goltl
972.343.8937
GWCW
Sent From my iPhone
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