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Ionic Refund Expired Card

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‎04-07-2026 19:07 - last edited on ‎04-08-2026 05:39 by Fitbit Moderator

‎04-07-2026 19:07 - last edited on ‎04-08-2026 05:39 by Fitbit Moderator

Good morning,

I completed the refund process, but I was unable to log in to the B4B platform for some time. When I finally contacted the B4B support team and regained access, I found that the card had already expired.

Could you please help me verify the status of the refund and advise if it is possible to issue a new card?

 

Moderator Edit: Clarified subject.

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‎04-08-2026 06:12 - edited ‎04-08-2026 06:13

‎04-08-2026 06:12 - edited ‎04-08-2026 06:13

Welcome to the Fitbit Community, @JhonOssa. I'll be happy to assist with your refund status and card inquiry.

I understand how frustrating this could be and recommend contacting our Support Team for more information.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎04-08-2026 06:12 - edited ‎04-08-2026 06:13

‎04-08-2026 06:12 - edited ‎04-08-2026 06:13

Welcome to the Fitbit Community, @JhonOssa. I'll be happy to assist with your refund status and card inquiry.

I understand how frustrating this could be and recommend contacting our Support Team for more information.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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