Ionic Replacement Not Turning On

[Baggie76]

 So, my 2nd replacement ionic was delivered today! The 1st ionic lasted 10 months, then bricked. The 1st replacement wouldn't sync.....no worries, fitbit acknowledge the issue, arrange for another replacement! I was informed that it was bad luck that the replacement was also useless so the new one would be fine.

Opened the box, cut the bag open with the new unit, pressed the left button......0% in red. Put the charger on it and nothing...nowt...nadda!!! It's bricked. The charger is working fine with the unit that won't sync, I've cleaned the connections on the watch and the charger!

Does anyone from fitbit actually read and pay attention to these forums? If so, what can be done to ensure that I can get a watch that actually works? Is that too much to ask? I assume that as the issues happened while under warranty, I just carry on phoning and collecting these units until I get one that works!

One very, very frustrated fitbit user. 2 weeks ago, I'd have told everyone to get a fitbit in a heartbeat.....today, I wouldn't be bothered! Save your cash and get an old casio calculator watch....way more useful that the rubbish I'm being sent, and about £230 cheaper!

Moderator Edit: Updated Subject for Clarity

[SantiR]

@Baggie76 Welcome to the Fitbit family! Thanks for taking the time to post the situation you have experienced with the replacement unit you just received. It's unfortunate to read this. Thanks for trying to clean the contacts and for contacting customer support in order to sort this out.

In this case, I'd recommend performing a restart on your watch. Please do this while it is connected to the charging cable. This has helped other users in the past.

If that doesn't work please let customer support know about this so you can get another solution.

Keep me posted! 

[Robertleblanc]

There is no fix there is no place to send it for repair. Call customer support and they will send a new one that hopefully works.  

[Baggie76]

Hi Santi,

Thanks for coming back to me. Id tried everything but couldn't get anything out of the watch at all....The 2nd one that had bricked much like a lot of the people on here! I managed to chat to support this morning who asked me to send the latest unit back and they'd replace with yet another refurb unit. Luckily, I am still within my warranty and I managed to get a claim number from the chap who told me to go back to where I got it from and explain the situation, hand over the claim number and see if I can get a refund! 

So, after 3 ionics that weren't fit for purpose, I'm putting the £240 refund towards a new Samsung galaxy watch.

Good luck every one else - I hope fitbit realise the issues they are creating selling shoddy goods at a premium and manage to get you the product you deserve!

[Robertleblanc]

Sounds like a smart decision. Best of luck.

Sent from my iPhone

[SantiR]

@Robertleblanc I hope you're doing well! Thanks for sharing the experience you have had with Ionic so far. Thanks for contacting customer support, I'm glad you are getting a replacement device.

I'm sure your experience will be helpful for other users too.

@Baggie76 Thanks for your reply and for sharing all of those details regarding your experience. It's unfortunate to see you go. 

Fitbit is always working to better customer experience. I will send your case as feedback to out team. Thank you very much!

See you around!