I am on the latest firmware, 32.10.20.
I am a long-time user of Fitbit, having had a Charge HR, then a Surge and now an Ionic. I haven't had ANY issues until the Ionic. First, it was the music, which I eventually sorted out by doing a complete watch reset and starting from scratch.
Now, it seems, I am having a problem with my Ionic freezing during a running exercise. Today was the last straw after my watch locked up at mile 5.72. I eventually was able to wake it up, but the run data up to that point was lost and I was left to start a separate running activity for the last mile and a half.
The steps WERE counted, but not the entire exercise. SOMETHING is causing the Ionic's OS to freeze and/or reset in the middle of an exercise and I HOPE this gets sorted out by Fitbit soon. I know I have read in other threads that people have been having similar issues that I am having, so it's NOT just me. There is a bug in the OS that needs to be fixed. And fixed pronto.
Because for the first time in my three years using a Fitbit product, I am thinking of dumping it for Garmin.
I am training for a full marathon and accurate data means everything to me in the weeks before as I train up for the big event. So I would like to see Fitbit issue a correction in the next firmware update. I >HAD< hoped it was fixed in the latest firmware update, but, alas....no......it wasn't.
PLEASE FIX THIS ASAP!!!!
