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Ionic Screen Blacked After Update - Cannot Restart

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‎09-15-2020 14:56

‎09-15-2020 14:56

A couple days ago my my Fitbit app said there was an update for my Ionic. I updated, and my screen has not been seen since. I have tried the left & bottom right button reset countless times. I can see on my app that the Ionic is charged and tracking steps. Called customer service today - they had me try to re-install my Ionic as a replacement device... Now it is asking for the 4-digits that appear on the screen... Which is not displaying anything. Best option I have been given so far is a 35% off a new device coupon. I just want this $250 device to work again as I didn't break it.

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‎09-16-2020 15:35

‎09-16-2020 15:35

@azmthunter Welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried and for letting me know that you have contacted our Support team. I see where your disappointment is coming from. 

 

Since our Support team has access to your case details, they'll be happy to continue assisting you through email and provide you with the options available. 

 

I'll be around if you have any additional questions. 

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