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Ionic Screen Blank

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‎05-21-2019 03:42

‎05-21-2019 03:42

Hi, My Ionic screen is now just blank, it still connects to my phone app and shows the steps covered etc.... I press the left button and it vibrates but the screen is blank. 

It all started a few days ago when the screen started flickered with white lines top to bottom on the screen where it brightened up and then dimmed on its own. I read on the forum to try a factory reset which i did but now the screen is completely blank. Can anyone help me sort this. Thanks

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4 REPLIES 4

‎05-21-2019 05:53

‎05-21-2019 05:53

Good Morning @martinw73  and sorry to hear your having problems, but I'm here to assist!  Can you please tell me what happens on your Ionic's display when you connect the Charging Cable to your Ionic?  Of course please make sure your Charging Cable is connected on the opposite end to an appropriate charging outlet.

 

Please advise and thanks!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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‎05-21-2019 07:52

In response to GySgt_Seidell

‎05-21-2019 07:52

Hi, When it connects i cant see the screen still, the charger was fine one day before it started playing up as it fully charged the watch. Even though no screen the phone app can still see the watch just need it resetting due to the factory reset however it asks for the code on the watch but thus no screen i cant see it !! 

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‎05-21-2019 08:45 - last edited on ‎05-22-2019 14:05 by Fitbit Moderator

In response to martinw73

‎05-21-2019 08:45 - last edited on ‎05-22-2019 14:05 by Fitbit Moderator

Hello @martinw73 , so to clarify, what resets have you done and please explain how they were accomplished and what happened after.  Thanks!

 

Moderator edit: Format 

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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‎05-22-2019 14:14

In response to GySgt_Seidell

‎05-22-2019 14:14

Hello @martinw73 and @GySgt_Seidell, I'm happy to see you both participating in our Community Forums.

 

@martinw73 First, I'd like to appreciate your patience and effort troubleshooting this matter prior posting. I was informed by our Support team that they already provided you with assistance to resolve your concern. Therefore, if you have any additional questions or want more information regarding this conclusion, I recommend you to contact them back. Also, I'll be here if you need anything else.

 

@GySgt_Seidell Thank you for gathering more information, your posts were helpful for me to understand in a better way this situation.

 

I'll be around. 

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