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Ionic Screen Malfunction

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‎12-11-2018 08:47 - last edited on ‎12-12-2018 16:24 by Moderator Alum

‎12-11-2018 08:47 - last edited on ‎12-12-2018 16:24 by Moderator Alum

Can somebody please tell me what this means.  It has come up on my screen a dozen or so times over the last year. Usually (but not every time) when I an having issues syncing and I have restarted my watch a couple times.20181210_191703.jpg

 

Moderator Edit: Updated Subject for Clarity

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‎12-12-2018 16:20

‎12-12-2018 16:20

@CaitDorrance Welcome to the Fitbit family! Thank you very much for reporting the situation you are experiencing with your Ionic's display. Thanks for sharing the details and for performing the restart steps. Also, thanks for sharing the picture of the screen.

 

I went ahead and contacted customer support in your behalf for you to get further assistance. Please keep an eye on your email inbox for next steps.

 

Hope this helps. Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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