help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Screen Malfunction

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2018 08:47 - last edited on ‎12-12-2018 16:24 by Moderator Alum

‎12-11-2018 08:47 - last edited on ‎12-12-2018 16:24 by Moderator Alum

Can somebody please tell me what this means.  It has come up on my screen a dozen or so times over the last year. Usually (but not every time) when I an having issues syncing and I have restarted my watch a couple times.20181210_191703.jpg

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
1 REPLY 1

‎12-12-2018 16:20 - last edited on ‎11-12-2025 07:28 by Fitbit Moderator

‎12-12-2018 16:20 - last edited on ‎11-12-2025 07:28 by Fitbit Moderator

@CaitDorrance Welcome to the Fitbit family! Thank you very much for reporting the situation you are experiencing with your Ionic's display. Thanks for sharing the details and for performing the restart steps. Also, thanks for sharing the picture of the screen.

I went ahead and contacted customer support in your behalf for you to get further assistance. Please keep an eye on your email inbox for next steps.

Hope this helps. Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes