help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Stopped Working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2019 13:12

‎07-02-2019 13:12

Hi, please help, my ionic has stopped working, the screen wont come on, though when plugging in to charge back light does come on, but no charge symbol or logo or anything. I have tried restarting and the reset too, but no joy, please help!

Best Answer
0 Votes
4 REPLIES 4

‎07-03-2019 06:21

‎07-03-2019 06:21

It's great to see that you've visited the Fitbit Community @GirlPants, welcome! Smiley Happy

 

Thanks for reporting the current issues you're having with your Fitbit Ionic and for trying to restart it, I'll be more than glad to give you a hand with this. 

 

I'd suggest to clean the contacts of your Ionic. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

Please try to restart your Ionic once again. We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Please take a look of these recommendations to charge your Fitbit too.

 

Let's give it a try and please keep me posted. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎07-03-2019 23:34

In response to YojanaFitbit

‎07-03-2019 23:34

Hi, I have tried this. Though when looking at the back it appears there is condensation in one of the sensors, which makes me think water has got in during a swim, which is very disappointing as watch is supposed to be waterproof.

 

 

Best Answer
0 Votes

‎07-05-2019 13:35

In response to GirlPants

‎07-05-2019 13:35

@YojanaFitbit Please help!

Best Answer
0 Votes

‎07-06-2019 09:19

In response to GirlPants

‎07-06-2019 09:19

Nice to see on the Fitbit Forums @GirlPants. My apologies for the delay.

 

Thanks for trying the suggested steps above and for trying to contact our support team. I think that it's best to wait until our team gets in touch with you. I've requested to them to create a case on your behalf. You should soon receive an email with important information about your case. Sorry for the inconvenience with your device.

 

I'll be around in case that you have further questions. Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes