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Ionic Stopped working, will not take a charge

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‎04-10-2019 09:31

‎04-10-2019 09:31

I have had my Ionic since Dec. 2017, While on vacation in AZ it quit working and would not take a charge. Came home tried to get it to charge again and worked for about a week but I noticed that the display was getting dim. Very disappointed! $300.00 for a watch that only works for over a year! I had a fitbit previous to this and the band fell off and was no way to repair. I should have learned then that they don't back their products. The new norm in retail?

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‎04-11-2019 10:53

‎04-11-2019 10:53

Welcome to the Community @ThePhoenixMan! I appreciate the details that you've mentioned. Sorry to hear about what happened to your Ionic. 

 

In this case, I've shared your post with our Support team; they will continue assisting you on this matter and provide you with options based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

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