Ionic not charging

[K.Loza]

Ionic 4 month old not charging, tried with customer support different usb ports, cleaning connectors, factory reset.. Still no luck.. any other suggestions?

[AlvaroFitbit]

@K.Loza Welcome to the Fitbit Community! It's great to have you here!

I will gladly assist you with this issue and thank you for troubleshooting this issue. It seems that you have tried most of the suggested troubleshoots. I would only add to try a different charging cable (maybe from a friend or relative so you don't need to buy one). If the issue persist then please keep up the communication with Support to find a solution.

Let me know how it goes.

[BopperXIII]

Try reading the posts about the Ionic not turning on.  This sounds like to many other people having the same issue.

[MarreFitbit]

Welcome to the Fitbit Community @BopperXIII! If your Ionic is not charging properly despite some steps you've may tried, please take a look at the help article Why isn't my battery charging? and follow the instructions provide there.

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Let me know if you need anything else!