This is my second Ionic. The first one I had was purchased in November 2017, that one made it to August 2018 before the screen failed. Thin colored lines started to appear and they got worse every day until I called and they replaced it. It took about three (3) weeks for Fitbit to send me the replacement device. The new replacement device almost made it to 12 months but has now failed with the similar issues you are having. It stopped syncing with my phone about a week ago and I went through the process of restarting and setting it up as a new device on my phone but it would stop syncing within an hour. Per the trouble shooting steps I attempted to perform a factory re-set on the Ionic. This hosed the device. It is now stuck in a situation where I just get a blinking blue logo that never clears. I called support and they will do nothing to help. The response I got from both people I spoke with is simply that the dive has failed and it is out of the original warranty period so my only choice would be to purchase a new device with a 40% discount. Their offered price is $149.97.
My recommendation is to stay away from Fitbit devices all together. The person I spoke with admitted that Fitbit does not stand behind the quality of their devices. They have a 12 month warranty period that starts with the purchase date of the original device. Replacement devices carry no warranty at all so if your replacement device fails outside of the original purchase time frame they won't fix or replace a failing device. These devices are overpriced garbage, Fitbit knows it and they admit that it is the case because they will not stand behind their product.
