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Ionic Sync Problems

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‎10-04-2018 15:20

‎10-04-2018 15:20

Having all kinds of Ionic sync issues with cell phones and Windows 10 computers - no problems with the old Surge - ready to return!
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‎10-05-2018 07:34

‎10-05-2018 07:34

Welcome on board @JohnAR, it's nice to see you in the forums! Sorry to hear about the syncing inconveniences you've been having with your Fitbit Ionic. 

 

I'd recommend to see: Why won't my Fitbit device sync? for troubleshoot steps.

 

I also noticed that you've gotten in touch with our Customer Support Team. Please keep an eye on your inbox as next steps were sent to you. Smiley Wink

 

If there's any questions present, let me know. 

Maria | Community Moderator, Fitbit


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‎10-07-2018 04:07

In response to MarreFitbit

‎10-07-2018 04:07

I was able to get it to sync after trying several devices but only
with my wife's phone. However, I am extremely disappointed as
yesterday I noticed it quit working completely and felt quite warm. I
tried charging it but it would only warm up again with no display at
all. I would like to go on record that it was the 6th of October that
it quit working and would like to return it for a full refund. I am on
vacation and was hoping to use it to record my mileage on my runs but
have nothing at all this week. Very disappointed as I have also
enjoyed the Fitbit community and challenges but have already lost 4
days the last few weeks due to sync issues and now have no way of
tracking mileage and time this week.

John Roman

Sent from my iPad
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